What this policy covers
Minnetonka 24/7 Plumbing operates this website at 247plumberminnetonka.com and a 24/7 telephone line that dispatches licensed plumbers in Minnetonka, MN and nearby towns. The business address is 14525 Hwy 7, Minnetonka, MN 55345.
This website is a call-only site. It does not collect information through web pages that ask you to type in details. The main way we receive information from you is when you call.
Information we receive when you call
When you call the line, we receive your phone number and the details you choose to share, such as your name, address, the type of building and a description of the problem. We use this to understand your situation, send a licensed plumber and follow up on the job.
Calls to our line may be recorded for quality and training purposes.
If you do not want to be recorded, tell the dispatcher at the start of the call, and ask whether another way to help is possible. Please avoid sharing payment card numbers or other sensitive data over the line unless the dispatcher or plumber has told you it is needed for the job.
Information collected by the website
Like most websites, this one may receive basic technical data when you visit, such as your browser type, device type, the pages you view and the approximate area your connection comes from. This is typically collected by the hosting service and by standard analytics tools.
We use this information to keep the site working, to understand which pages are useful and to fix problems. We do not use it to build a personal profile of you.
How information is used and shared
We use call details to dispatch a licensed plumber, to schedule and complete the work and to keep records of the call. The plumber or company assigned to your job receives the details needed to reach you and do the work.
We share information with service providers who help run the phone line and the website, such as telephone carriers, call tracking tools and hosting. We may also share information when the law requires it or to protect the rights and safety of others. We do not sell your personal information.
Cookies and similar tools
The website may use cookies or similar tools to measure traffic and to remember basic settings. You can block or delete cookies in your browser settings. Blocking them should not stop the site from working or stop you from calling.
How long we keep information
Call records and job details are kept as long as needed to complete the work, resolve questions about it and meet legal and business record needs. After that, they are deleted or made anonymous on a reasonable schedule.
Your choices
You can ask what information we hold about your calls, ask us to correct it or ask us to delete it, subject to legal and record keeping needs. To make a request, call the 24/7 line and ask the dispatcher, or use the business email contact@247plumberminnetonka.com.
You can also decline to share details on a call, though the plumber may not be able to help without an address and a description of the problem.
Children, security and changes
This website and phone line are meant for adults who own, rent or manage property. We do not knowingly collect information from children.
We take reasonable steps to protect the information we hold, but no system is completely secure, and we cannot promise absolute protection. We may update this policy from time to time, and the version on this page is the current one. Questions about it can be asked through the contact page.