What this line is
Plumbing problems do not keep office hours. A pipe splits at two in the morning, a main line backs up on a holiday, a water heater starts leaking while you are at work. This business exists to answer that call, any hour, and get a licensed plumber moving toward your address.
The business address is 14525 Hwy 7, Minnetonka, MN 55345, in the Hwy 7 area of west Minnetonka. Dispatch runs by phone. There is no online booking page and no message queue, because someone with water on the floor needs a person, not a form. The plumbers dispatched work to the Minnesota Plumbing Code, Minnesota Rules chapter 4714, and meet the licensing standards set by the Minnesota Department of Labor and Industry.
How dispatch works
Every call follows the same few steps, whether it is a stuck faucet or a flooded basement.
A person answers
The dispatcher listens to what is happening, asks where the water is and what you have already shut off, and notes the address and the type of building.
The job is matched
The call is matched to a licensed plumber who handles that kind of work, such as drain clearing, water heaters, sewer lines or sump pumps.
The price comes first
Before any work starts, the plumber explains what they found and what it will cost. You can say yes, ask questions or decline.
The work is done and checked
The plumber completes the repair, tests it and cleans up the work area. Same-day appointments are available when the schedule allows for work that is not an emergency.
What licensed and insured means
In Minnesota, plumbing work in communities with more than 5,000 people requires a plumbing contractor license. The people doing the work must be licensed journeyworker or master plumbers, registered unlicensed plumbers or registered apprentices, and the company's responsible individual must hold an active master plumber license.
Insured means the plumbing company carries insurance for its work. If you want to see proof of coverage on a specific job, ask the plumber who arrives, since that is a question about their company directly.
You do not have to take anyone's word for a license. The Minnesota Department of Labor and Industry runs a public Check a License lookup. Search the company name or the plumber's name there before you agree to work, whether you called this line or another one.
What the line handles
The services behind the phone range from urgent repairs to planned projects.
- Emergencies such as burst pipes, sewer backups, overflowing fixtures and leaking water heaters.
- Drain and sewer work, including drain cleaning, hydro jetting and camera inspections.
- Water heaters, from repair to new installation.
- Planned work like repiping, fixture installation and basement waterproofing.
- Commercial calls from shops, offices and apartment buildings, handled through commercial plumbing.
Where the line works
The line serves Minnetonka and nearby towns: Hopkins, Wayzata, Eden Prairie, Plymouth and Excelsior. The service area page explains how each town differs in housing, water system and permits.
Those differences matter. Minnetonka has older single-family stock from 1950 to 1970 and many apartment and condo buildings, and each town around it has its own city utility and its own permit office. A plumber who knows the area asks the right questions the first time.
What this business does not do
It does not promise an arrival time, because traffic on Hwy 7 and I-494, weather and the number of calls at that moment all change how fast a plumber can get to you. It does not list prices on the website, because a fair price depends on seeing the problem.
It does not diagnose health effects of water, and it does not decide for you whether work needs a permit. For permits, ask the City of Minnetonka building department or the building office in your own town. It also does not publish reviews, awards or other claims it cannot back up here, so the facts on these pages are limited to what can be checked.
Getting in touch
For anything urgent, call the 24/7 line. The contact page lists the address, the email for non-urgent questions and a short list of what to tell the dispatcher so the call goes quickly.
Not sure yet whether your problem is an emergency? Browse the services page for symptoms and typical causes, or just call and describe what you are seeing.
Questions about the 24/7 line
It is a 24/7 dispatch line that connects callers with licensed plumbers. The plumber who comes to your address does the work and explains the price before starting.
Yes, the plumbers dispatched are licensed and insured. You can verify any plumber's license yourself in the Minnesota Department of Labor and Industry's Check a License lookup.
No. Traffic, weather and call volume change from hour to hour, so the dispatcher tells you the next step rather than a promise that might not hold.
Yes. Same-day appointments are offered when available, and planned projects like a water heater swap or repiping are scheduled by phone.
14525 Hwy 7, Minnetonka, MN 55345. The business is a phone operation, so the line is the way to reach a plumber.