What the line handles
- Burst and frozen pipes
- Sewer backups and drain clogs
- Water heater leaks and no hot water
- Sump pump and basement water
- Boiler and no-heat calls.
Burst pipe, sewer backup or leaking water heater right now
Water on the floor does not wait for business hours, and neither does this line. Call the 24/7 line first, then use the steps below to limit the damage while a licensed plumber is lined up for your address.
The goal is simple: stop the water, protect the electrical side of the house, and keep people away from anything that came up through a floor drain.
- Shut off the main water valve for a burst pipe or a leaking supply line. It is usually on the basement wall where the water line enters the house, or in a utility closet in a townhome or condo.
- For a leaking water heater, close the cold water valve on top of the tank and switch the heater off at the breaker. For a gas unit, turn the gas control to pilot or off.
- Stay out of standing water if outlets, a panel or appliances are near it. Turn off power to that area from the breaker only if the panel is dry and you can reach it safely.
- For a sewer backup, stop running water. Do not flush, do not run the washer, and do not use the dishwasher until the line is cleared.
- Open a few faucets on the lowest floor after the main is off to drain the pipes and relieve pressure, and move rugs, boxes and electronics out of the wet zone.
- If you smell gas or hear a gas leak, leave the house and call 911 first. Call the plumbing line from outside.
The 24/7 emergency-first services we dispatch
These are the problems that make people call at night, on a holiday or in the middle of a cold snap. Each one has its own page with causes, method and cost factors.
Burst and frozen pipes
A split line can dump gallons a minute into a ceiling or crawl space, so a burst pipe repair starts with isolating the break and ends with a clean, permanent fix.
Clogged and backed-up drains
When a kitchen sink, tub or floor drain will not move, drain cleaning with a cable machine or a jetter reaches the blockage instead of pushing it deeper.
Water heaters that leak or go cold
A pooling tank or a heater with no hot water is a job for water heater repair, and a tank past saving moves on to replacement.
Main sewer line trouble
Gurgling toilets, slow drains on every floor and sewage at the lowest drain point usually point to the main line, where sewer line repair begins with a camera look.
Basement water and sump failures
A pit that overflows during a thaw or a heavy rain needs sump pump repair before the next cycle, not after the carpet is wet.
Hidden leaks
Water bills that climb, warm spots on a floor or a wet wall with no visible source call for leak detection using listening gear and thermal imaging.
Every plumbing service on the line
Emergency work and planned projects both go through the same number. Each page explains causes, methods and what drives the price.
Emergency-first services.
Planned services.
Minnetonka housing and what it means for your plumbing
The City of Minnetonka's housing chapter counts about 23,825 homes. Roughly 56% are single-family detached houses, 29% are units in buildings of 20 or more apartments and condos, and 10% are townhomes. That mix changes who needs what: a house owner usually has a basement floor drain, a tank water heater and a sump pit to worry about, while a property manager cares about shared stacks and a building shutoff.
About 53.4% of Minnetonka homes were built before 1980, and much of the single-family stock dates from 1950 to 1970. Homes from that era often still have original drain lines and older supply piping, so a sewer camera inspection is a sensible first step before anyone quotes a repair on a recurring backup.
The city runs its own water system from 18 wells and published a service line inventory in 2025: no lead lines, and 3,907 lines of unknown material. If your address is one of those, a plumber who opens the line for a water service line repair can see the pipe material first hand. For questions about the inventory itself, ask the City of Minnetonka utilities staff.
Plumbing work in Minnesota is done to the Minnesota Plumbing Code, Minnesota Rules chapter 4714, and the state's licensing standards come from the Minnesota Department of Labor and Industry.
Where calls come from around Minnetonka
Ridgedale is home to the Ridgedale Library and Ridgedale Center mall, with homes and multifamily buildings around it. Tell the dispatcher whether the problem is in one unit, a shared stack or a single house, because that decides what kind of job it is and who needs to be told.
Glen Lake and Minnetonka Mills are older named areas in the city's own housing plan. In any home from the 1950 to 1970 era, a backup that keeps returning calls for a camera inspection rather than another quick clearing.
Along the Hwy 7 corridor in west Minnetonka, ZIP 55345, you find small businesses and offices next to homes. Shops and offices can call the line too, and commercial plumbing problems like a broken restroom supply or a floor drain backup get the same priority. The I-494 split matters mostly for drive time, since traffic on the highway shapes how quickly a plumber can cross town, which is why no one can honestly promise an arrival time.
How a call to the 24/7 line works
The process is short on purpose, so you can get back to dealing with the water.
Call the line
A dispatcher answers at any hour, including nights, weekends and holidays. You do not need to know the plumbing term for what is happening.
Describe the problem
Say where the water is, what you already shut off and what type of building you are in. Photos are not needed, a clear description is.
A licensed plumber is dispatched
The dispatcher assigns a licensed plumber who can handle that kind of job and gives you the next step. Same-day appointments are offered when available for work that is not an emergency.
Clear price before work starts
The plumber looks at the problem, explains the options in plain words and states the price before any work begins. You decide whether to go ahead.
Work and cleanup
The plumber completes the repair, tests it and cleans the work area. Anything that needs a permit is handled with the City of Minnetonka building department.
What to do first, by problem
A quick guide for the first minutes of a plumbing emergency. If more than one row fits, shut the water off first.
| Problem | First move | Who to call |
|---|---|---|
| Burst or leaking pipe. | Close the main water valve. | The dispatch line. |
| Sewage coming up a floor drain. | Stop all water use in the house. | The dispatch line. |
| Water heater leaking. | Close the cold supply and cut power or gas. | The dispatch line. |
| Overflowing toilet. | Close the valve behind the toilet. | The dispatch line if it keeps rising. |
| Smell of gas. | Leave the house. | 911, then the plumbing line. |
| Sump pit full, pump silent. | Check the plug and the float. | The dispatch line. |
Not sure which row fits? Call anyway. A dispatcher can sort it out in a minute or two.
How emergency plumbing is priced
No two emergencies cost the same, and any number quoted without seeing the problem is a guess. These are the factors that move the price.
Many home policies cover sudden burst-pipe water damage but not gradual leaks or routine maintenance. Read your policy and call your insurer, and keep photos of the damage.
Nearby towns served from the Minnetonka line
The same line covers five towns beyond the city limits. Hopkins sits just east and has some of the oldest homes in the area. Wayzata is on the north shore of Lake Minnetonka, and Excelsior is on the south shore.
Eden Prairie lies south of Minnetonka and Plymouth is to the north across I-394. Each town page lists local housing, utility and permit details, because a call from Wayzata is not quite the same as a call from Plymouth.
Calls from places around the lake such as Woodland or Deephaven are routed the same way. If you are not sure whether your address is covered, call the line and ask.
Check any plumber's licence before you agree to work
Minnesota requires a plumbing contractor license for plumbing work in communities over 5,000 people, and the company's responsible individual must hold an active master plumber license. You can check any plumber or company yourself at the Minnesota Department of Labor and Industry's Check a License lookup.
Ask for the licensed company's name when the dispatcher calls back, search it on the DLI site and compare. It takes a minute and protects you whether you call this line or anyone else.
Towns around Minnetonka we dispatch to
Each town has its own page with local housing, water and permit notes.
Emergency plumber questions in Minnetonka
Yes. The 24/7 line is answered around the clock, including nights, weekends and holidays. A dispatcher takes the details and sends a licensed plumber.
The line is open 24 hours a day, every day. Planned work is also scheduled through the same number, with same-day appointments when available.
Minnetonka, Hopkins, Wayzata, Eden Prairie, Plymouth and Excelsior. Nearby places around the lake can also call, and the dispatcher confirms coverage for your address.
Use the Minnesota Department of Labor and Industry's Check a License lookup. Search the company or the plumber's name and confirm the license is active before work starts.
The cost depends on what is broken, how hard it is to reach and what parts it needs. The plumber looks at the problem and gives you a clear price before any work starts.
Yes. Restaurants, offices, shops and apartment buildings can call the same line, and the dispatcher routes the job to a licensed plumber suited to it.
Shut off the main water valve for a leak, stop using drains for a backup, and keep people away from wet electrical areas. The steps near the top of this page cover each case.